Oct 31, 2025
QUOTES from the Episode
“Instead of landlines everywhere, give every heat pump a cell phone and let it call home.”
“We’re seeing close to 40% of heat pumps undercharged or leaking—no wonder callbacks are high.”
“What gets measured gets managed.” — often attributed to Peter Drucker (fitting this...
Oct 24, 2025
Totex co-founder Berlin Raj joins Eric and “Overkill Bill” to unpack a single-box, hydronic monoblock system that combines space conditioning, domestic hot water, pool heating, thermal + lithium storage, EV charging integration, and backup power. Born from Berlin’s lifelong tinkering (and many shocks), the idea:...
Oct 17, 2025
Quotes from the Episode:
“If it helps one person, then it’s worth its weight in
gold.” —Roman
“Stop asking ‘What if I fail?’—ask ‘What if I’m
amazing at this?’” —Roman
“I ran into the fire and rescued my future self.” —Roman (riffing with Bill)
Roman Baugh—third-generation...
Oct 10, 2025
Stephen Roth—founder of Carmel Software and current owner of Hands Down Software—joins Bill and Eric to trace a multigenerational journey from a 1920s Ohio roofing firm to modern HVAC software that powers everyday field work. Stephen shares how family roots in commercial roofing and energy management shaped his path...
Oct 3, 2025
“Use AI to augment people, not replace them.”
“Windshield time is 30% of a tech’s day—let’s turn it into sales prep.”
“Proposals should translate specs into homeowner value—comfort, savings, and choices.”
In this episode, recorded live from the NCI Summit 2025 in Round Rock, TX, Bill and Eric sit...