Jan 21, 2019
Some of our listeners have likely heard of the term Home Performance.
But have you heard of Home Performance 2.0?
Michael Housh and Neil Comparetto join us to describe how they are helping to develop this new approach to serving customers with total home performance. This is a systems being developed by Nate Adams and Ted Kidd.
They describe a well performing home as one that is healthy, comfortable, safe, durable and, as a side benefit, uses less energy.
Michael and Neil are both trained and experienced HVAC technicians; mechanics in their own words.
They discuss how some simple changes in the approach to the way technical work is presented is resulting in better business and happier clients.
They describe the HP 2.0 process as consisting of 6 steps: client education, initial PAID consult, a comprehensive planning process, executing the project, QC, and continuous optimization with monitoring.
A large part of the client education consists of the resources available at www.NateTheHouseWhisperer.com – there you will find an inexpensive book that educates consumers (and techs!) on home performance, as well as 2 free downloads(chapters from the book) to share with Clients: Home Comfort 101 and HVAC 101.
These steps help to remove the pain of being a residential HVAC business owner:
(Much of this is based on the Sandler Selling Process)